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Is Keywi24 trustworthy? An honest self-assessment

If you are reading this page, you are checking us out right now, and that's a good thing. Instead of the answer every provider gives ("yes, of course"), we show you the criteria by which you can actually recognise a trustworthy licence shop in Switzerland. And we hold ourselves to them.

At a glance

We answer the question ourselves, using the criteria by which you can recognise a trustworthy licence shop in Switzerland. Plus answers to the critical points.

4,88★
Trusted Shops
Excellent
<5 min
Response time
Live chat (Mon to Fri)
90 days
Support
Free after purchase
90 days
Money back
Voluntary guarantee

Five criteria: and our honest self-assessment

  • Swiss VAT invoice as a proper proof of purchase. Met. PDF invoice after payment, fully valid for tax and accounting purposes.
  • Real, reachable support channels. Met. Live chat, phone +41 800 20 00 07 (free of charge from Switzerland), WhatsApp, Telegram, email. Mon–Fri 08:00–18:00 CET.
  • A real, verifiable company. Met. We are a company registered in the EU with a public commercial register entry and a valid VAT ID. Many bargain-basement providers, by contrast, hide behind a shell company or none at all. Both are verifiable with us in minutes. Check the merchant for yourself below.
  • Verifiable reviews on independent platforms. Met. Trusted Shops rating "Excellent". These reviews are hosted and verified externally at Trusted Shops, so they can be checked independently.
  • Money-back guarantee that goes beyond the legal minimum. Met. 14 days right of withdrawal by law, plus a voluntary 90-day money-back guarantee.

And where should you ask critical questions?

We are a comparatively young brand. That is a legitimate point of criticism. Brand age is a classic trust signal. The team behind Keywi24 has over five years of experience in the licence trade, but the brand itself is young.

What you can do: check our terms and conditions; every promise you read here is stated there in the same wording. And check our active Trusted Shops presence for concrete reviews, not just stars.

Keywi24 reviews on Trusted Shops

We do not host our own reviews. Independently verifiable at Trusted Shops – verbal rating currently Excellent.

Verify for yourself

You can verify the seller yourself, in two minutes

Who stands behind a shop is publicly verifiable: a reputable dealer has a real company with a registry entry and a valid VAT number, both of which can be inspected. The origin of an individual key cannot be proven from the outside, but it can be verified whether a tangible company stands behind the shop. With us, you can even do it live, right here.

Company
Kewee OÜ
Tallinn, Estonia
Registry code
17352418
EU VAT no.
In the Estonian commercial register

Frequently asked questions

How can I check whether a license shop in Switzerland is reputable?

Four concrete criteria: 1. a VAT invoice as a PDF, 2. a real phone number plus several support channels, 3. reviews on independent platforms (Trusted Shops), 4. a money-back guarantee beyond the statutory 14 days. A shop that meets 3 or more is usually reputable.

Is it legal to sell pre-owned software licenses?

Yes, decided at the highest judicial level in the EU and Switzerland: ECJ ruling C-128/11 of 03.07.2012 (principle of exhaustion). For Switzerland, Art. 12 para. 2 URG applies by analogy. Prerequisites: lawful first placing on the market in the EU/CH area, a complete proof of purchase, and proper deletion by the previous owner.

What happens to my data?

No sharing with Microsoft or third parties. Activation takes place between your device and Microsoft; we are not technically involved. We process your order data in compliance with GDPR / the Swiss DPA.

What if I suspect that something is not right?

Write to our support team and describe specifically what makes you suspicious. We respond to specific concerns specifically, not with marketing platitudes. If your trust cannot be established: 90-day money-back guarantee.

More guides

About Keywi24

Keywi24 is a Swiss online shop for verified pre-owned Microsoft and antivirus software licences. The team has in-depth market knowledge from over five years of experience. Our goal is not to become the largest licence shop, but the most trusted.

That’s why we don’t invest in marketing hype, but in 90 days of real technical support after every purchase. Legal basis: CJEU ruling C-128/11 (03.07.2012) and Art. 12 para. 2 URG.

Mon–Fri 08:00–18:00 CET+41 800 20 00 07 (free)Live chat response usually <5 min90-day money-back guarantee