General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as "GTC") govern all business relationships between Kewee OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115 Estonia (hereinafter referred to as "Kewee OÜ" or "we"), and its customers (hereinafter referred to as "Customer").

Our company operates the Keywi24 platform and sells product keys ("keys") for the activation of computer software.

The right to use the respective software is only established upon installation and acceptance of the licence or usage terms of the software manufacturer.

These GTC apply to all offers, deliveries, and services provided by Kewee OÜ – regardless of whether the contract is concluded via our website, by email, by telephone, or by any other means.

By placing an order, the Customer confirms that they have read and accepted these GTC.

All prices are quoted in Swiss Francs (CHF) or Euros (EUR) and, unless otherwise stated, include value-added tax and any applicable processing fees.

The prices published on the Keywi24 website at the time of contract conclusion shall apply.

Promotions, discounts, or special prices are limited in time and subject to the communicated conditions.

We reserve the right to change prices at any time. However, price changes shall not affect orders that have already been completed.

The product key is typically delivered within 24 hours, and frequently immediately upon receipt of the order.

Should a key fail to function, Kewee OÜ will replace it free of charge and without delay.

Please note that activation issues may arise from unofficial or modified software versions. In such cases, you will of course also receive a replacement key – you therefore bear no risk.

Each licence is intended for single activation on one device.

The usage period is unlimited, provided the software remains on the same computer.

Following a reinstallation, formatting, or significant hardware changes, reactivation may no longer be possible; no warranty can be assumed in such cases.

Delivery is exclusively digital, via electronic transmission of the licence key and, where applicable, the download link.

No physical shipment (e.g. by post) takes place.

Payments may be made during the ordering process using the offered payment methods (e.g. credit card, PayPal, TWINT, instant bank transfer, or other systems).

If an invoice is issued, the amount is due within 10 days of the invoice date.

In the event of late payment, a reminder will be issued. If payment is not received within the stipulated period, the Customer shall automatically be in default.

From that point on, default interest at a rate of 5% per annum shall apply.

Kewee OÜ reserves the right to require advance payment or to withhold deliveries in the event of payment default.

The Customer may not offset their own claims against claims of Kewee OÜ.

We fulfil our contractual obligations by providing the agreed services in accordance with the order and these GTC.

A significant portion of our services is provided online.

For other services, the registered office of Kewee OÜ shall be the place of performance, unless otherwise agreed.

The Customer undertakes to use the provided licences only within the intended scope and to keep all access credentials secure.

The Customer is responsible for the accuracy of the information provided during the ordering process.

The Customer further confirms that they are of legal age and have full legal capacity.

The Customer shall take all reasonable measures to ensure that services can be properly rendered – in particular by providing the necessary information and documentation.

Until full payment of the purchase price, the delivered product shall remain the property of Kewee OÜ.

Until that time, the Customer may not resell, pledge, or lease the products.

Kewee OÜ strives to ensure high availability of the Keywi24 website and implements appropriate security measures to protect its systems.

However, no guarantee can be given for uninterrupted, error-free, or virus-free operation.

Likewise, no liability is assumed for damages caused by unauthorised access, malware, phishing, or similar incidents.

Should any problem or defect arise, the Customer is obliged to notify us immediately so that we can remedy the situation promptly.

Any liability for indirect or consequential damages (e.g. loss of profit, data loss, loss of use) is excluded.

For direct damages, the liability of Kewee OÜ is limited to the price paid by the Customer for the respective licence or service.

This limitation does not apply in cases of gross negligence or wilful misconduct.

All rights to the offered products, content, and trademarks remain with Kewee OÜ or the respective rights holders.

Distribution, publication, or reproduction of the provided content is not permitted without the written consent of the company.

The Customer undertakes not to infringe any third-party intellectual property rights when using their own content in connection with the services.

Kewee OÜ collects and processes personal data exclusively for the purpose of contract fulfilment and in accordance with applicable data protection laws.

By placing an order, the Customer consents to the storage and use of their data.

Unless expressly prohibited, the data may also be used for marketing purposes or shared with partner companies for this purpose.

Further details can be found in the Privacy Policy on our website.

Kewee OÜ may amend these GTC at any time.

The current version is available on the website keywi24.ch and shall take effect upon publication.

For concluded contracts, the version valid at the time of purchase shall apply, unless the Customer has expressly agreed to a newer version.

Individual agreements between Kewee OÜ and the Customer shall take precedence over these GTC, insofar as they deviate from or contain additional provisions.

Should any provision of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.

The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the original provision.

Both parties undertake to treat all information received in the course of the business relationship as confidential and not to make it accessible to third parties.

This obligation shall continue to apply after the termination of the business relationship.

These GTC are governed by Estonian law.

Unless mandatory statutory provisions dictate otherwise, the place of jurisdiction shall be Tallinn, Estonia.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

In the event of payment default, Kewee OÜ may charge reminder fees. If payment is not received despite a reminder, the claim may be assigned to a collection agency.

The appointed agency is authorised to assert the claim in its own name and to charge additional processing fees.