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Is Keyportal trustworthy? An honest comparison with Keywi24

Wondering where to buy your Microsoft licence and asking yourself whether Keyportal is trustworthy? Here is a direct comparison with Keywi24, based on publicly verifiable facts. As of June 2026.

At a glance

Is Keyportal trustworthy and legal? The criteria for assessing a reliable licence shop, explained honestly. Plus: a trustworthy alternative and a discount on the Keywi24 prize wheel.

4,88★
Trusted Shops
Excellent
<5 min
Response time
Live chat (Mon to Fri)
90 days
Support
Free after purchase
90 days
Money back
Voluntary guarantee

Is Keyportal trustworthy? The short answer

First, in plain terms: trading used software licences is, within the EU/EEA and in Switzerland, fundamentally legal. The legal basis includes the CJEU ruling C-128/11. Both Keyportal and Keywi24 operate within this legal framework. So the question is not «legal or not», but rather: what do you actually get when it matters, for example with reviews, warranty, support and price?

Keyportal and Keywi24 compared head to head

We have laid the publicly verifiable facts side by side: reviews, warranties, support and a price spot check on identical products. As of June 2026:

KriteriumKeyportalKeywi24
Trusted Shops rating4,52 ★Both: Trusted Shops rating, as of June 2026.4,88 ★
Returns / money backNo withdrawal; key replacement/exchangeA statutory right of withdrawal does not always apply to online purchases of digital licences. What counts is the provider's voluntary guarantee. Source: the cancellation policy of both providers.90-day money-back guarantee
Hotline hoursMon to Fri, 9 am to 5 pmMon to Fri, 8 am to 6 pm
Price for identical productsReferencesame or lower
Free hotlinejaja
German-speaking supportjaja
Activation guaranteejaja
Real technicians in supportk. A.Stated at Keywi24; not publicly stated at keyportal.ja

Price spot check June 2026: Windows 11 Pro CHF 49 instead of 69, Office 2024 Professional Plus CHF 119 instead of 149; Office 2021 Professional Plus and Standard priced identically at both. Daily prices, please check the current rates.

The picture is clear: on reviews, returns/money-back, hotline hours and price, Keywi24 comes out ahead. On the basics (Swiss toll-free hotline, German-language support and activation guarantee), both are on a par. A note on returns: in Switzerland there is no statutory right of withdrawal for online purchases. Keyportal's cancellation policy accordingly states no right of return, while Keywi24 voluntarily offers a 90-day money-back guarantee. To be fair: we cannot assess the internal support quality of another provider, which is why no comparison is shown there.

How to recognise a trustworthy licence shop

Regardless of the provider: these points separate a trustworthy shop from a risky one. Check them with every purchase:

  • Proper VAT invoice. A PDF in Swiss format, with VAT shown. Without an invoice there is no business document, no audit proof — even privately a basic trust signal.

    At Keywi24

    A PDF invoice with Swiss VAT shown after every purchase, fully valid for tax and accounting.

  • A real, reachable phone number + several support channels. A hotline (ideally a free 0800 number), live chat, e-mail. Anonymous shops with no way to reach them are the biggest warning sign.

    At Keywi24

    Free hotline +41 800 20 00 07, plus live chat, WhatsApp, Telegram and e-mail, Mon–Fri 08:00–18:00.

  • The seller is a real, verifiable company. More important than legal buzzwords: does the provider have a public commercial register entry and a valid USt-IdNr? You can check this yourself in two minutes.

    At Keywi24

    Kewee OÜ with a public commercial register entry (17352418) and a valid USt-IdNr (EE102954122), both publicly verifiable.

    Check the merchant

  • Independently verifiable reviews. Trusted Shops, not an in-house review section curated by the provider itself.

    At Keywi24

    Our reviews are hosted externally at Trusted Shops, verified and independently verifiable, currently rated Excellent.

  • Money-back guarantee beyond the legal minimum. 14 days of withdrawal are required by law. Anyone offering 30, 60 or 90 days voluntarily shows confidence in their own product.

    At Keywi24

    14 days of statutory withdrawal plus a 90-day voluntary money-back guarantee.

The most common warning signs

The red flags are just as important. If you see any of these signals, you should be cautious:

  • Prices far below market. If Office 2024 Standard costs CHF 19, it cannot be sourced legally. There is a real lower limit; anyone below it almost always has a problem.
  • No proper invoice. Anyone who, on request, does not supply a VAT invoice as a PDF in CH format is not a serious address, legally or fiscally.
  • No or fake company details in the legal notice. If a serviceable address, a commercial register entry or a valid USt-IdNr is missing, or the details seem fabricated, that is a warning sign. Whether a company really exists can be checked in minutes, with us right down here.

See for yourself

Trust comes from verifiability. Here is our company information for you to check yourself. This is exactly what you should be able to do with every provider:

Verify for yourself

You can verify the seller yourself, in two minutes

Who stands behind a shop is publicly verifiable: a reputable dealer has a real company with a registry entry and a valid VAT number, both of which can be inspected. The origin of an individual key cannot be proven from the outside, but it can be verified whether a tangible company stands behind the shop. With us, you can even do it live, right here.

Company
Kewee OÜ
Tallinn, Estonia
Registry code
17352418
EU VAT no.
In the Estonian commercial register

Frequently asked questions

Is Keyportal reputable and legal?

Trading in used software licences is generally legal; the legal basis is the ECJ ruling C-128/11. Whether a particular provider is the right choice for you is best judged against concrete criteria: a proper VAT invoice, an activation guarantee, reachable Swiss support, verifiable company details and independent buyer protection. Keywi24 demonstrably meets exactly these points.

What is a good alternative to Keyportal?

An alternative should offer at least what really matters: verified licences with an activation guarantee, a genuine VAT invoice as proof of purchase, reachable Swiss support from real people, and independent buyer protection such as Trusted Shops. With Keywi24 you get exactly that, plus 90 days of free installation assistance after your purchase.

Is there a discount code or voucher at Keywi24?

Yes. Instead of a fixed coupon, at Keywi24 you can spin the prize wheel and, with a bit of luck, win up to 50% off. Enter your email, spin, and the code arrives instantly by email. The discount applies to the entire range.

How quickly will I receive my licence key?

Immediately after payment is received, by email, usually within a few minutes. A step-by-step guide is included with every order, and our support team will gladly help with the installation free of charge.

More guides

About Keywi24

Keywi24 is a Swiss online shop for verified pre-owned Microsoft and antivirus software licences. The team has in-depth market knowledge from over five years of experience. Our goal is not to become the largest licence shop, but the most trusted.

That’s why we don’t invest in marketing hype, but in 90 days of real technical support after every purchase. Legal basis: CJEU ruling C-128/11 (03.07.2012) and Art. 12 para. 2 URG.

Mon–Fri 08:00–18:00 CET+41 800 20 00 07 (free)Live chat response usually <5 min90-day money-back guarantee